My Favorite Things

Family and friends
My tiny Chihuahua, Princess
My 20+ lb. cat, Tigger
Dark Chocolate
Sunsets and Sunrises
Waterfalls
Spring and Fall
Walks on the Beach
Moonlight
"Ah ha" moments
Piano music
Butterflies
Art Festivals
Dark Chocolate
Food and Wine Tastings
Memorable culinary experiences
Restaurants with ambiance
Cooking and Baking
Flowers
Beautiful gardens
Dark Chocolate
Connecting with old friends
Making new friends
A great sense of humor
Morning walks and swims
Traveling to new places
Reading Books
Dark Chocolate
Comedy shows and movies
People who make me laugh
Positive, happy people
Beautiful places and things
Watching children play
The Zoo
Giraffes and Monkeys
Gourmet Flavored Coffee
Herbal Tea
Fluffy Blankets

Meet Lisa

Hi! I'm Lisa.  Thank you for taking the time out of your busy schedule to visit my website.  I am the founder and proud owner of Monarch Virtual Assistance LLC, an off-site (or "virtual") administrative outsourcing service, which I operate full-time from my home-based office in sunny Melbourne, Florida.

Prior to starting my Virtual Assistant practice, I spent more than 30 years in the corporate world providing executive assistance and office management support to top level executives and small to medium-sized business owners.  I loved my career as an Administrative Professional and the work I did for so many years, but  when I realized that providing exceptional executive assistance and office management support did not rely on me being physically present in the offices of those I supported, my focus shifted.  

My vision was to set up a home office and equip it with the latest technology that would allow me to provide the same exceptional support remotely to the growing number of  executives and independent professionals who worked from home offices, and did not have access to an in-house support staff, and small business owners who were downsizing to control overhead costs, but needed a cost-effective, alternative solution to get their administrative needs met to avoid overloading their existing staff and compromising their productivity.   

By retaining me as their "virtual" executive assistant to work with them in blocks of time as needed throughout the month, they could eliminate the hassle and expense of having to hire, train, maintain, and compensate an on-site employee with a fixed salary and benefits, as well as the other employee-related costs and associated overhead expenses.

Monarch Virtual Assistance LLC was born on April 17, 2009 and I have been living my vision with passion and enjoying every minute helping other business owners manage their time, grow their businesses, and achieve a better work-life balance.

My Mission

To help my client partners accomplish the goals they have set for themselves and their business by ...

... delivering high-level, professional administrative support services, quality products and resources.

... to be a reliable, convenient, and cost-effective solution to those in need of an alternative staffing solution.

... to exceed the expectations of our client partners with superior customer service,ethical dealings, exceptional support , and excellent value.

Primary Business Model

I work personally with each client in an ongoing and collaborative-style relationship to help them grow their business and improve their lives.  This continuous support and long-term commitment adds value to your business because it allows me time to get to know you, your business, and your customers over the long term. The longer we work together, the more efficient and valuable the partnership will become as I will be able to help you maintain momentum and focus on achieving your goals and meeting your business objectives.   

What makes me "virtual" is that I am able to provide this support, deliver your work, and communicate with you remotely from my own full-equipped home-based office through the use of a variety of modern technology and communication media such as fax, Internet, email, telephone, instant messaging, text messaging, Skype, disc transfer, cassette tapes, audio files, overnight mail services, USPS snail mail, online file sharing, collaboration tools and services, or remote computer access.

Flexible Support Options

I understand that every client has different support needs and for this reason I provide a variety of different support options and service plans to meet the individual needs and budgets of each client.

My highest level of support is providing one-on-one, ongoing administrative support to clients who have the need, desire, and ability to commit to working with me in a long-term, continuous relationship. This ongoing support provides clients with the most value because its where they will benefit highly in terms of getting dedicated support, personalized attention, guaranteed availability, and the lowest rates. 

My other levels of support are designed for occasional or short-term administrative support and one-time projects. These services are provided on a per-hour or per-project basis to clients who do not need ongoing support on a regular monthly basis, but find value in having someone they can call on whenever they have a specific task or project they need done. 

Commitment to Excellence

I operate my business as a professional practice, and seek to conduct all business in a way that reflects my professionalism and commitment to excellence.  I am always willing to go the extra mile to consistently deliver a high caliber work product and superior service that will result in complete client satisfaction to foster a long-term relationship.

With my extensive experience, I can provide a complete menu of services to effectively manage the details of your business. My real-world experience, combined with my extensive education and training, high-standards, and outstanding work ethics are reflected in all work I complete to meet your individual needs and business requirements.

By the Testimonials I have received, you can be confident that my dedication to producing quality work and providing exceptional support is what I am all about.

• Maintain a standard of excellence that goes above and beyond client expectations.

• Demonstrate a solid commitment to the quality of services I provide to each client.

• Always present myself in a professional manner and project a professional image, whether speaking directly with a client, or speaking to others on a client's behalf, or communicating with other professionals in a networking/personal setting.

• Protect my clients privacy by keeping all business and personal information shared with me by a client strictly confidential.

• Continue to develop myself, both personally and professionally and stay up to date with the latest technology, business tools, resources, and information to ensure I consistently provide clients with a superior service to meet their overall support requirements.

• Build a solid business relationship with each client based on mutual respect, honesty, integrity, and trust.